Support overview · Q3 2026
Replies got 22% faster, but billing is falling behind
4,812 tickets from July to September. Start with the billing row below.
First response
1h 42m
↓ 22% vs Q2 (2h 11m)
Tickets
4,812
↑ 6% vs Q2
Satisfaction
92%
↑ 3 pts vs Q2
Open backlog
137
↑ 41 since June
Billing is the weak spot. Those tickets take 27 hours to close, about five times longer than any other queue.
Tickets by queue
| Queue | Status | Tickets | Avg. close |
|---|---|---|---|
| Accounts | On track | 1,420 | 4h |
| Shipping | On track | 1,105 | 6h |
| Product | Slipping | 980 | 9h |
| Billing | Late | 760 | 27h |
| Other | On track | 547 | 5h |